If a tenant deploys the WFM application, the CM, PM, and PLM task types are provided by default. For these tasks, the typical application scenarios are as follows.
The application of the task process depends on the actual situation.
Scenario |
Description |
|
|---|---|---|
Onsite O&M of mobile networks |
Corrective maintenance (CM) |
If a fault occurs on a site and the fault cannot be resolved remotely, field maintenance engineers (FMEs) must be arranged to handle the fault. The workforce management service can automatically assign tasks to suitable FMEs based on the requirements of the site repair task, and provide task timeout reminders according the SLA. |
Preventive maintenance (PM) |
FMEs can use the workforce management service to periodically check site conditions to detect and resolve potential problems in advance. |
|
Planned maintenance (PLM) |
PLM applies to the scenarios including site change, acceptance test, refuel service, resource check, onsite supervision, potential trouble handling, emergency support, site survey, and proprietor coordination. |
|